©2013 Elektron & Switch House
Residents Association.
All Rights Reserved.

Elektron Switch House - Property Management

The Switch House and Elektron Buildings are managed by Consort Property Management, which is part of The Peverel Group.

CONTACTS

Your first point of contact is the Consort Development Manager and the Switch House and Elektron Buildings onsite team:

Tony Kingsley Ulasi, Development Manager
Tel: 020 7987 3151
Mob: 07956 298 082
Email: tony.ulasi@consortpm.co.uk


CONSORT CUSTOMER SERVICES

The Consort customer services team can be contacted for accounts queries, to make a telephone payment or if you would like to share your views on an issue that cannot be answered by the onsite Consort development staff.

You can also use these contact details to get in touch with Ryan Collier, Consort's Senior Property Manager.

Ryan is responsible for a small portfolio of Consort developments and supports the Development Manager in the setting of annual service charge budgets and other management issues. This includes regularly consulting with the residents association.

Email: customerservices@consortpm.co.uk

Tel: 08451 947044* (lo-call)
Monday-Friday 8.00am-8.00pm and Saturday morning 9am - 12 noon.

*The 08451 number allows customers calling from BT land lines to have their call charged at a (lo-call) rate wherever they are in the country. As mobile and other providers' charges may vary you can also call Consort's customer services team on 01582 401819.

Calling from abroad?
Please dial. +44 1582 401819

Emergency Out of Hours service
When Consort's office is closed call 08451 947044* (lo-call) for Emergency contact details

Address:

Consort Property Management
Marlborough House
Wigmore Place
Wigmore Lane
Luton
Bedfordshire
LU2 9EX

Cheque payments

Note: there is a different Consort PO Box address to use when making a service charge payment by cheque. This address is printed on all payment slips and is:

Consort Property Management Limited
PO Box 7730
NEW MILTON
BH25 9EP


WEBSITES

www.consortpm.co.uk

Whether you own or rent a property at The Switch House and Elektron Buildings please use the link to the Consort website to register for 'Your Property Online'. Once you have registered you will be sent a password in the post. You can then access a range of development specific maintenance and financial information, including:

  • View all maintenance orders raised
  • Track contractor progress
  • Rate and feedback on contractor performance
  • Receive text and email maintenance alerts
  • See copies of recent customer correspondence
  • View Statement of Account*
  • Receive your Service Charge and Ground Rent invoice online*
  • View Service Charge Estimate*
  • Make online Service Charge and Ground Rent payments*
  • View Year End Accounts*
  • View Insurance Policy information*
  • If you rent your property you won't have access to financial and other information which is only relevant to owners.

For more information on the Peverel Group visit www.peverel.co.uk


CONSORT CUSTOMER CHARTER

Consort Property Management launched a customer charter in November 2012, focused on improving customer service and communication. It lists the key promises and commitments the whole team are focused on, to ensure Consort delivers improved customer service. Copies of the charter are freely available to download from the Consort website: www.consortpm.co.uk/charter